Returns & FAQ

If an item you ordered doesn’t work for you, you may return that item for a refund within 10 days of receiving the item. 

EMAIL hello@rylanboutique.com to initiate a return. We will send you a shipping label and return slip.

We won’t process any packages sent without prior contact!

Before returning any items:

  1. Original tags must be attached.
  2. All accessories (including scarfs, backpacks, hats) and purchases using a gift card are FINAL SALE.
  3. Returns must be POSTMARKED within 10 days of delivery to the customer. If an item is sent back after 10 days, unfortunately, it will not be accepted.
  4. Shoes must be returned in their original shoe box. Damage to the shoe box will make the shoes ineligible to return and will be marked “return to sender”.
  5. Please make sure the items are free of any marks, perfumes, stains, deodorant, pet hair, or makeup.
  6. A flat rate of $7 will be deducted from your return to cover shipping. These charges are NON REFUNDABLE.
  7. For damaged items or if you received an incorrect item, please email us within 5 days of receiving the item. Rylan Boutique will cover the cost of shipping the item back. After 5 days, we will not be responsible for the item. Items that have been washed or worn may not be claimed as damaged. They must also have original tags attached. Rylan Boutique will issue a full refund for the damaged items or send you the correct item. 
  8. If an item is returned without meeting the above criteria, it will be sent back at the cost of the customer.

**ALL WAREHOUSE SALES, ITEMS ENDING IN ".99", FLASH SALES, DEALS OF THE DAY, MARKDOWNS, SALE ITEMS, SWIMSUITS, AND ACCESSORIES ARE “FINAL SALE”. NO EXCEPTIONS. NO EXCHANGES. UNDER NO CIRCUMSTANCES.

Once we receive your returned item, please allow us 5-7 business days for us to issue your refund. You will receive an emailed when it has processed.

ORDER CANCELLATION:
Please make sure your order is correct and you have selected the items that you want before checking out. We do not allow order cancellations.

EXCHANGE:
Because we have a quick turnover in products, we do not offer exchanges on our items.

GIFT CARDS:
All order placed with a gift card are final sale. The use of gift cards does not count toward giveaways promoted on site.


USA SHIPPING

Shipping and handling charges are non-refundable. We use USPS and UPS for all shipping. Estimated shipping is between 2-5 business days after the order has been processed (processing time takes 1-3 business days).

We offer free shipping to all orders over $50 shipped to the United States, excluding Alaska and Hawaii. 

INTERNATIONAL SHIPPING

All international orders shipping cost is calculated at checkout. We do not accept returns/exchanges on internationally shipped items.

 All packages are shipped with duties and taxes unpaid. These charges may or may not apply to your package. Unfortunately, Rylan Boutique cannot currently determine what these charges may be. If you have questions regarding these fees, we recommend contacting your local customs office regarding your country’s custom policies. Customers will be responsible for all duties, taxes, customs and/or brokerage fees.

LOST OR STOLEN PACKAGES

Rylan Boutique is not responsible for lost or stolen packages. Please contact your local USPS post office with questions regarding shipment tracking or lost package claims. 

**NOTE** Colors may vary slightly due to computer/phone settings, lighting, and the use of presets. Clothing patterns and pattern placement may also vary slightly. If you are unsure of an item’s color, pattern, or pattern placement, please email hello@rylanboutique.com and we can send you additional information on the items you are interested in.